Jivasoft + EDS: Your Questions Answered

Is the Jivasoft software changing?

Your platform is the same Jivasoft you’ve always relied on. No changes to your setup, data, or day-to-day workflows. What is changing is the level of investment and resources behind it — updates and new capabilities are on the way later this year.

Is Dan Ryan leaving?

Dan is stepping back from day-to-day leadership and moving into a Special Advisor role for Technology and Engineering. He will continue providing strategic guidance during the transition. His decades of institutional knowledge aren’t going anywhere.

Who do I contact for support now?

Our new Contact Us page at jivasoft.com/contact-us is the easiest way to reach the right person, whether it’s a support question, a billing issue, or something else. You’re now backed by EDS’s full team of 135+ professionals.

Who is Patrick Walther?

Patrick Walther is Jivasoft’s new Chief Technology Officer. He brings decades of SaaS leadership experience, most recently as Head of Engineering at Maropost and previously as CTO at Centage and Skipcart. He’s already working alongside Dan on Jivasoft’s product roadmap.

Who is Extra Duty Solutions?

EDS is the nation’s largest provider of off-duty program administration services, supporting 250+ law enforcement agencies across 24 states. Jivasoft joined EDS in 2019, and EDS runs its entire nationwide operation on Jivasoft’s platform. We’re now one unified team.

What new capabilities are coming to Jivasoft?

We’re not ready to share specifics just yet, but updates are on the way later this year. We’ll communicate directly with active agencies before anything changes that affects your workflows.

Can my agency use EDS’s off-duty program administration services?

Yes. Agencies that need full-service off-duty program administration (vendor management, job scheduling, billing, collections, and officer payroll) can access EDS’s services directly. The integration is seamless, because both sides run on the same platform. Reach out to extradutysolutions.com/schedule-meeting to learn more.